Refund Policy

1. Summary

Generated documents (invoices, estimates, quotes, receipts, and purchase orders) are digital goods that are delivered the moment we produce the PDF. Because of that, all payments are non-refundable once a PDF has been generated. Before you pay, you can use our free watermarked preview to verify every total, every dollar amount, and every line item on the document.

2. Per-Document Purchases ($0.99 PDFs)

Per-document purchases are non-refundable once the clean, watermark-free PDF has been generated and made available for download. The free watermarked preview is provided expressly so that you can confirm the document is correct before paying.

We will, at our sole discretion, re-generate the document at no charge or issue a refund in the following limited circumstances:

• A technical error on our side prevented the PDF from being generated or delivered.
• The clean PDF differs in a material way from what was shown in the watermarked preview you approved.
• Totals, subtotals, or tax amounts displayed on the generated document are demonstrably incorrect given the inputs you supplied (we do not refund documents that are correct for the inputs you entered, even if those inputs were entered in error).

To request consideration, contact support@issueable.com from the email address used at checkout, include the order number from your receipt, and describe the issue. We aim to acknowledge within 3 business days.

3. Subscriptions

Monthly and annual subscriptions can be cancelled at any time from your dashboard. When you cancel, your access to subscription features continues through the end of the current billing period and does not auto-renew.

Subscription fees already paid are non-refundable. Each document generated under a subscription is itself a delivered digital good and is non-refundable on the same terms as a per-document purchase. We do not pro-rate partial months or refund unused days within a billing period.

4. Duplicate or Accidental Charges

If you believe you were charged twice for the same document, or charged for a document you never received because of a payment- processor error, contact us at support@issueable.com with your order number and the date of charge. We will investigate with our payment processor (Stripe) and refund duplicate or unauthorized charges where verified.

5. Chargebacks

If you have a concern about a charge, please contact us first. Initiating a chargeback through your bank for a document that was successfully generated and delivered is a violation of these terms and may result in suspension of your account. We will provide your card issuer with the watermarked preview, the generated PDF, the IP-address timestamp of generation, and your purchase records when responding to chargeback inquiries.

6. How to Contact Us

Email support@issueable.com from the address used at checkout. Include your order number and a brief description of the issue. We typically respond within 3 business days.

This refund policy is supplemental to and forms part of our Terms of Service. Where the two documents address the same subject, this Refund Policy controls.